Give Them a Voice: The Role of a CXO in Customer Retention
Description
Aaron Curtis, CXO of Alta Pest Control, has helped propel the company to remarkable growth by centering on customer experience (CX) and fostering a strong, unified company culture.
Aaron discusses Alta’s mission to create a “better experience by becoming better people” and explains how customer retention is directly influenced by employee engagement.
Whether you're looking to improve customer service or inspire company-wide accountability, Aaron shares actionable steps to make CX a driving force in your business.
Join us as we discuss:
[8:00 ] Creating value by elevating the customer experience
[15:08 ] Why customer satisfaction is everyone’s job
[20:53 ] The symbiotic relationship between customer and employee retention
[31:21 ] Relieving customer friction through notification updates
Check out these resources we mentioned during the podcast:
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