Did you know the ServiceTitan Podcast network has other shows that can really help you not only grow your business but learn more about and use ServiceTitan even better?

We've come out with additional shows to help folks all over your organization get the most out of your time working with us and our platforms.

Today we have a guest episode from our sister show "Toolbox for the Trades", with a great concept to help keep your customers in your circle and coach your techs on the little things that matter most.

Originally Aired 8/20/2024

ServiceTitan is a powerful tool, but just like any major piece of equipment in your shop, you have to know how to use it to get the most out of it.

Customer satisfaction is typically a top priority for inbound service calls, but what about after the technician has left the premises?

Chelle Allen, the owner of iconnectu, joins us to discuss the concept of “happy calls” — customer experience follow-ups made after a service is performed. Chelle explains how these calls not only offer gratitude but also collect valuable feedback to improve services. 

Tune in to hear how happy calls help identify minor issues like technician behavior, create opportunities for additional sales, and strengthen customer loyalty. 

Join us as we discuss:

• [3:33 ] The importance of following up on the little things

• [10:50 ] Following miscommunication crumbs

• [19:17 ] Eliminating in-house bias by outsourcing calls

• [29:21 ] Using “happy calls” for cross-promotional sales

Check out these resources we mentioned during the podcast:

• ServiceTitan Thank You Report Guide

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.