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Greatest Hits: The psychology of Starbucks Rewards

Greatest Hits: The psychology of Starbucks Rewards

Update: 2025-02-25
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People love Starbucks. 

But its loyalty app - Starbucks Rewards - is no slouch either. 

Considered a best-in-class loyalty experience, in 2023 interim CEO Howard Schultz shared that Starbucks Rewards drove a whopping 55% of Starbucks total U.S. revenue.

But how did Starbucks Rewards become the king of loyalty programs? 

Unsurprisingly there’s some marketing psychology and behavioral science behind why the app - and Starbucks - are so addictive…


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Greatest Hits: The psychology of Starbucks Rewards

Greatest Hits: The psychology of Starbucks Rewards

Jennifer L. Clinehens, Jennifer Clinehens