What does it really take to turn a hands-on trade into a trusted local brand? We sat down with Bret Wooten of Heaven’s Best Carpet Cleaning to trace the path from employee to owner and uncover the simple, repeatable habits that drive customer loyalty, strong teams, and steady growth. Brett’s journey is grounded in purpose and proof: commit to quality tools, follow the system, finish every job right, and give clients a little more than they expected.

Brett explains how he broke free from early decision paralysis—agonizing over ads, vendors, and offers—by acting faster and treating mistakes as “expensive education.” We dig into how this shift powers everything else: hiring coachable people, maintaining high standards without shortcuts, and turning first-time clients into recurring customers. You’ll hear how he builds a calm, productive crew culture where feedback is direct, respectful, and focused on outcomes. We also explore the real economics of ownership, dispelling the myth of instant riches and highlighting the true reward: dependable freedom built on consistent execution.

Beyond carpets, Heaven’s Best handles upholstery, leather, tile and grout, area rugs, hardwood floors, stretching and repairs, plus HVAC ducts and dryer vents. Brett shares how the franchise’s ongoing innovation keeps quality high while keeping processes simple. He walks through practical growth plans across Western North Carolina into neighboring Tennessee and Virginia, using a radius approach anchored by travel time and reliable staffing. Along the way, we talk planning routines, vacation coverage, and why family time and faith keep him grounded through busy seasons and quiet spells.

If you want a candid blueprint for service business success—systems over guesswork, people over ego, commitment over shortcuts—this conversation will stick. Subscribe for more stories from owners who build the right way, leave a review to help others find the show, and share the episode with a friend who’s ready to grow.

Guest contact info: 

hbofwnc@gmail.com

Thanks for Listening. You may contact me or our team at https://billgilliland.biz/

All the best!
Bill

Thanks for listening. Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

All the best!

Bill