Learning from Churn and how CSMs can become better investigative journalists

Why Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)

Onboarding Employees? Start with Customer Success. Featuring Jo Massie( VP OF CS, Slido)

Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)

The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)

How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)

Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)

How To Create A Diverse Customer Success Team With Carine Roman

Trends in Customer Success Team Culture with David Sakamoto (VP of Customer Success, GitLabs)

How KeepTruckin Manages their CS program while adding a thousand customers a week with John Gleeson

Efficiency and Effectiveness of the Customer Success Manager with Peter Armaly

What the Board Expects in a Customer Success Team with Kristina Shen (Partner, Bessemer)

How IBM Leads With Customer Success

Unboxing The Role of Chief Customer Officer with Jon Herstein (CCO, Box)

How to Create an Effective Journey Map for Your Customers with Jane Bossert (CSM, IBM)

How Smartsheet Closes the Gap Between Product and Customer Success with Lada Gorlenko

Enabling Your Customers To Achieve Their Desired Outcomes with Jessica Bobbitt

How to Prevent Burnout as a Customer Success Manager with Rachel Jennings (CSM, Domo)

How to Use Product Coaches to Increase Outcome Realization with Corey Pudhorodsky

The One Thing Every Board Member Thinks About with Skip Glass