DiscoverHome Care Strategy LabHow an $11M Agency Reduced Time-to-Hire by 40% Using Virtual Assistants (Debbie Miller)
How an $11M Agency Reduced Time-to-Hire by 40% Using Virtual Assistants (Debbie Miller)

How an $11M Agency Reduced Time-to-Hire by 40% Using Virtual Assistants (Debbie Miller)

Update: 2025-07-16
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#18 Debbie Miller, CEO of Senior Helpers in Franklin, TN, shares how her team strategically integrated seven virtual assistants across recruiting, scheduling, billing, and after-hours support. She walks through their step-by-step approach—from starting with just two VAs to scaling to a fully embedded offshore team. Debbie breaks down key results like a 40% reduction in time-to-hire, 25% fewer cancelled shifts, and stronger after-hours coverage. She also explains why they launched their own VA company, Helper Heroes, to solve the biggest flaw in the traditional VA model: turnover.



This episode is brought to you by Acrisure.
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How an $11M Agency Reduced Time-to-Hire by 40% Using Virtual Assistants (Debbie Miller)

How an $11M Agency Reduced Time-to-Hire by 40% Using Virtual Assistants (Debbie Miller)

Miriam Allred