Globally recognized leadership and customer experience expert Neen James joins John Jantsch to explore the power of creating exceptional experiences in business. As a keynote speaker and author of Exceptional Experiences: Five Luxury Levers to Elevate Every Aspect of Your Business, Neen shares how attention, anticipation, personalization, generosity, and gratitude can transform ordinary interactions into extraordinary results. Listeners will learn practical strategies to stand out, build loyalty, and make every client feel valued.

00:00:00 Start
00:00:53 Meet Neen James
00:01:45 What Is Luxury?
00:03:42 Luxury as a Feeling
00:05:15 Experience Elevation Model
00:06:45 Luxury Lever: Attention
00:09:22 Luxury Lever: Anticipation
00:13:11 Experience Audits
00:14:58 Luxury as Ease
00:16:06 Engaging Five Senses
00:17:50 Human vs. Automation
00:19:56 Standing Out Strategy

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