How to Increase Profits, Reduce Cancellations and Patient Incomes with Rick Lau
Description
In this episode of The Clinic Boss Show, Rick Lau, a serial entrepreneur and founder of CallHero, unpacks the real story behind scaling and selling a 127-location clinic empire. Rick shares how he went from buying clinics out of school to building multiple 7- and 8-figure businesses, including Clinic Accelerator and Clinic Supplies Canada.
>> Free training for clinic owners: clinicowner.com
>> Follow me on IG at: @thericklau
>> Join the community: clinicaccelerator.com
>> Stop missing calls with CallHero’s advanced phone system: mycallhero.com
Timestamps:
(00:27 ) Introduction to Rick Lau and His Journey
(01:57 ) The Evolution of Rick's Healthcare Business
(05:04 ) The Genesis of Call Hero
(06:58 ) Scaling and Exiting Healthcare Practices
(11:03 ) The Importance of Business Valuation
(15:11 ) Funding and Expansion Strategies
(20:41 ) Partnership Models in Practice Ownership
(23:28 ) Navigating Partnership Challenges
(28:34 ) Lessons from Failures and Hiring Practices
(32:05 ) Attracting Talent Through Social Media
(33:04 ) The Importance of Marketing for Recruitment
(34:24 ) The Genesis of Call Hero
(35:50 ) Enhancing Patient Experience with Call Hero
(37:33 ) Integrating Call Hero with Existing Systems
(39:55 ) Core Features of Call Hero
(42:08 ) Measuring Call Performance
(44:51 ) Improving Conversion Rates
(51:17 ) Winback Strategies for Missed Opportunities
(56:03 ) The Future of Communication in Clinics
United States
