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How to Stop a Difficult Conversation Going Bad

How to Stop a Difficult Conversation Going Bad

Update: 2025-01-14
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When someone asks “Have you got 5 minutes for a call?”, here’s how to set yourself up for success to ensure neither you or nor the other party feels defensive or unfairly treated in a conversation that could involve conflict.

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How to Stop a Difficult Conversation Going Bad

How to Stop a Difficult Conversation Going Bad

Dr Rachel Morris