Jan Young on What It Takes To Be A Customer Success Leader
Description
Jan Young is a Customer Success Consultant at The Success League and an advisor to some of the most beloved CS brands and communities like Catalyst, Gain Grow Retain and CS Insider.
A leader in Customer Success for over 13 years, Jan is a great person to help us answer the question "What does it take to be a great Customer Success Leader?". By blending the purpose of CS leadership with agile methodologies, business acumen and emotional intelligence, she brings a powerful and fresh perspective to the discussion of the role of a CS leader.
We covered a multitude of topics: the power of storytelling, why you should have a pragmatic customer journey and the importance of creating a roadmap for your CS organisation.
You will leave this session inspired to approach your every day as a CS leader differently.
Music: Workday by Scott Dugdale
![CS MasterClass [Bonus Episode]: Mastering a Revenue Generating CSM Role](https://s3.castbox.fm/c9/37/3f/83ddefb70df1c8868b8ca92b14c7a2095a_scaled_v1_400.jpg "CS MasterClass [Bonus Episode]: Mastering a Revenue Generating CSM Role")
United States
