Season 3: Customer Success MasterClass (Teaser)
Description
Build a Scalable, Proactive, and Revenue-Generating Team.
Welcome to the Customer Success Masterclass, a 5-episode series designed to help you create a scalable, proactive, and revenue-generating customer success team.
In this series, we’ll explore five key topics with industry experts:
1. Defining and Measuring Customer Value: Learn how to achieve measurable outcomes in your business.
2. Delivering Measurable Value to Customers: Discover how to ensure customers retain and grow by realizing value.
3. Proactively Monitoring Risk and Growth Signs: Understand how to manage risk and identify growth opportunities.
4. Communicating Value to Customers: Master the art of communicating value to all your customers.
5. Capturing Value Back through Retention and Growth: Build strategies for retention and growth to create a second engine of business growth.
By the end of this series, you’ll have the tools to implement customer-led growth in your business.
Tune in every Tuesday for a new episode. Don’t miss out!
![CS MasterClass [Bonus Episode]: Mastering a Revenue Generating CSM Role](https://s3.castbox.fm/c9/37/3f/83ddefb70df1c8868b8ca92b14c7a2095a_scaled_v1_400.jpg "CS MasterClass [Bonus Episode]: Mastering a Revenue Generating CSM Role")
United States
