Today’s episode of Management Development Unlocked features a chapter from Eric’s book, Lead Like a Pro: The Essential Guide for New Managers. In part one of this six-part series, you’ll hear why empathy in the workplace has ROI in multiple arenas. Eric shares some ideas for building and maintaining trust with your team, the five qualities of a good manager, and the qualities of an empathetic person, which is not the same as sympathy. You’ll hear the three kinds of empathy, how they intertwine with psychological safety at work, and ten methods for building cross-cultural communication with your team. Finally, Eric reveals five steps to building empathy within yourself and at your workplace.

In this episode, you’ll hear:

1. Eric’s passion for management development and why it’s essential in today’s workplace.
2. What VUCA is (volatility, uncertainty, complexity, and ambiguity) and how it’s impacting team members at work.
3. Building and maintaining trust with your team.
4. The five qualities of a good manager.
5. The differences between managers and leaders.
6. Why empathy is critical in a management role.
7. The qualities of an empathetic person and how it differs from sympathy.
8. Three kinds of empathy: cognitive, emotional, and empathic concern.
9. Creating psychological safety at work with empathy and trust.
10. Ten methods for building cross-cultural communication on your team.
11. How small gestures can create immense loyalty with your team.
12. The work required to create an empathetic mindset.
13. Five steps to building empathy within yourself and your workplace.
14. The ROI you can achieve in an empathetic work environment.

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