Today’s episode of Management Development Unlocked features Dr. Phyllis Quinlan, president and CEO of MFW Consultants. Phyllis has 40+ years of experience in the nursing field and is a certified professional coach, which she weaves into her consulting firm. She specializes in helping leaders create healthy work environments, building a sense of resilience and well-being in staff using emotional intelligence and the principles of healthy work environments.

In this episode, you’ll hear:

1. Phyllis Quinlan’s role as president and CEO of MSW consultants, her background as a nurse, and her work as a coach.
2. The components of a healthy workplace environment and the part an emotionally intelligent leader plays in that.
3. Civility at work, why it matters, and what incivility looks like.
4. Phyllis’s tips for creating a culture of civility and citizenship alongside a healthy workplace.
5. The differences between bullies and individuals who are chronically uncivil.
6. Why leadership finds it challenging to address bullying behaviors on their teams.
7. The importance of documentation.
8. What you can expect from Phyllis’s book, “Bringing Shadow Behavior into the Light of Day.”

Connect with Phyllis Quinlan:

LinkedIn

MFW Consultants

Bringing Shadow Behavior into the Light of Day book

mfwconsultants@gmail.com

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