On today’s Management Development Unlocked, you’ll hear part five of Eric’s six-episode series of his audiobook, Lead Like a Pro: The Essential Guide for New Managers. Building a healthy coaching habit can help break three vicious cycles at work, and Eric shares some tips for becoming a great coach for your team. You’ll learn about the GROW model, becoming an active listener, and some questions you can use in your next coaching session. You’ll also hear why feedback is crucial to a successful team. Eric outlines why feedback should be a habit—both constructive and positive—and how to handle adverse reactions to feedback and reward and recognize your team without money.

In this episode, you’ll hear:

1. Building a coaching habit and the three vicious circles at work that it can break.
2. Evolving beyond your own tasks and taking proactive steps to help your team perform better.
3. Coaching and feedback and the three things it can help you do as a new manager.
4. Why you should always coach in private, be curious, and avoid statements that may make the coachee defensive.
5. Questions that can help you evaluate your team’s performance.
6. Challenging your assumptions and digging deeper.
7. The purpose behind coaching at work.
8. Four essential coaching skills and the GROW (goals, reality, options, and way forward) model for coaching.
9. GROW in practice and avoiding offering advice.
10. Six behaviors or active listening.
11. Seven essential coach-like questions to get a coaching session rolling.
12. Making feedback a habit and the simple things you can do to ensure it is received well.
13. Keeping a record of the feedback you provide.
14. Handling negative reactions to feedback.
15. The coaching-feedback-coaching technique.
16. Offering rewards and recognition to team members.
17. The three ways to reward and recognize your team that doesn’t involve money and how to do it.

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