Losing By The Numbers...Explaining The Acquisition Hamster wheel
Update: 2023-05-23
Description
In this podcast, we discuss the problem of gym owners caught in the acquisition hamster wheel. We'll explore why this problem exists, how to accurately diagnose the root cause, and outline effective strategies to help gym owners break free from this cycle.
Key Points:
- The acquisition hamster wheel: Gym owners struggle to attract new customers, which leads to hiring marketing agencies, doubling marketing costs, and eventually hopping from one agency to another without solving the problem.
- The root of the problem: The two main factors are churn and lack of profitability in advertising.
- Churn: Churn refers to the number of members leaving the gym month on month. The average churn rate is around 10%. Reducing churn can result in lower acquisition costs.
- Profitability in advertising: Most gym owners lose money for every new member they acquire. This can lead to a cash flow problem and a leaky bucket.
- Breaking the cycle: Focus on two primary aspects: reducing churn and improving profitability in advertising.
Strategies to Improve the Situation:
- Reduce churn: Implement retention strategies to keep members longer and reduce the need to acquire new members constantly.
- Track and optimize ad spend: Understand the true cost of acquisition, including ad spend, agency fees, commissions, and tech costs. Improve ad strategies and content to attract more customers.
- Implement an effective sales process: Gym owners must have a detailed sales process from lead generation to membership conversion. This includes the initial experience, follow-ups, and precise signup procedures.
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