Man vs Machine: why we need to work together to achieve service value

Update: 2017-06-09

Description

Customer Service Institute of Australia, Chief Executive Officer, Anouche Newman and QUT School of Advertising, Marketing and Public Relations Consumer Psychology and Services expert, Dr Kate Letheren explore how emerging technologies are shaping the way services are delivered.

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Man vs Machine: why we need to work together to achieve service value

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Man vs Machine: why we need to work together to achieve service value

QUT Business School

Man vs Machine: why we need to work together to achieve service value