Measure What Matters: Turning Trust into a Strategic Metric
Update: 2025-11-20
Description
In this episode of Manager Lab we review John Blakey's HBR article on measuring trust and argue that trust is a measurable strategic asset rooted in observable leader behaviors: ability, integrity, and benevolence.
The episode outlines a four-step process for measuring trust and offers practical actions for managers—baseline surveys, defined governance and metrics, behavior-focused action plans, embedding trust in routines, and transparent follow-up—to move trust from rhetoric to operational reality.
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