Keywords

winter illnesses, flu, COVID-19, infection control, cleaning protocols, health safety, client management, vaccination, hand hygiene, cleaning business

Summary

In this episode, the hosts discuss the impact of winter illnesses, particularly flu and COVID-19, on the cleaning business. They share insights on infection control protocols, the importance of hand hygiene, and managing client interactions during illness outbreaks. The conversation emphasizes the lessons learned from the COVID-19 pandemic and how these can be applied to current health challenges. The hosts also address the need for clear communication with clients and staff regarding health safety measures and the importance of being prepared for future illness outbreaks.

Takeaways

Winter illnesses are on the rise, impacting cleaning businesses.

COVID-19 taught us valuable lessons about infection control.

Good ventilation is crucial in preventing the spread of illness.

Hand washing and hygiene are essential in cleaning protocols.

Client communication is key during illness outbreaks.

Cancellation policies may need to be adjusted during health crises.

Masks primarily protect others, not the wearer.

Assessing risk in each home is vital for safety.

Trendy hand sanitizers can encourage better hygiene practices.

Preparation for future illnesses is necessary for business resilience.

Sound bites

"We need to assess the risk in every house."

"We had to abolish our cancellation policy."

"We need to change which clients they go to."

Chapters

00:00 Winter Illnesses and Their Impact

03:01 Lessons from COVID-19

06:20 Infection Control Protocols

10:12 Managing Client Interactions

15:03 Preparing for Future Illnesses