In this episode of Workforce 4.0, host Ann Wyatt speaks with Scott Gauvin, an operations and strategy consultant with over 30 years of experience in manufacturing. They discuss the importance of respect for people in improving company culture, the challenges organizations face in cultural transformation, and the psychological principles that underpin effective workplace interactions. Scott shares insights from his book, 'Leading with Compassion,' and offers actionable steps for leaders to foster a more engaged and compassionate workplace via the Respect for People Roadmap. The conversation emphasizes the need for holistic approaches to culture change, the significance of listening skills, and the role of gratitude and social proofing in creating a positive work environment.

In This Episode:

-00:00 : Introduction to Workforce 4.0 and Guest Scott Galvin

-04:33 : Challenges in Improving Company Culture

-09:49 : Understanding Respect for People in Organizations

-14:01 : The Psychological Foundations of Behavior

-19:08 : Tools for Objective Thinking and Compassionate Engagement

-21:42 : Understanding Customer Expectations and Reactions

-26:30 : The Importance of Active Listening

-32:24 : Implementing Culture Change in Organizations

More About Scott Gavin:

Scott Gauvin is the CEO of Macresco Consulting and the co-founder of the Respect for People Roadmap. With 30 years of experience in operations, he has helped organizations around the world and across industries rethink the path to transformation—not just in process, but in mindset.

A contributing author to Leading With Compassion: Cultivating Connection from the Inside Out, Scott believes real change happens when organizations bridge the gap between culture and strategy. Right now, he’s focused on helping organizations unlock performance by systematically cultivating the behaviors that make it possible. To test drive the Respect for People Roadmap, sign up here. To learn more about Scott, connect with him here.

The Future of Work (and this Episode) Is Brought To You By Secchi:

Secchi is a revolutionary workforce engagement tool created for organizations to make data-driven frontline decisions in real-time. By measuring and combining multiple people-related lead indicators, Secchi provides in-the-moment visibility into individual frontline employee performance, team performance, engagement/turnover risks, and positive employee behaviors all while removing the traditional barriers of administrative burden on leaders. To learn more about Secchi, check them out here.