DiscoverThe Speed of Culture PodcastShaping the Future of Beauty: Ulta Beauty CMO Michelle Crossan-Matos on Innovation and Guest-Centric Strategies
Shaping the Future of Beauty: Ulta Beauty CMO Michelle Crossan-Matos on Innovation and Guest-Centric Strategies

Shaping the Future of Beauty: Ulta Beauty CMO Michelle Crossan-Matos on Innovation and Guest-Centric Strategies

Update: 2024-12-05
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In this episode of The Speed of Culture, Matt Britton interviews Michelle Crossan-Matos, Chief Marketing Officer of Ulta Beauty. Michelle shares her insights on leveraging Ulta Beauty’s omnichannel strategy to build brand loyalty and how AI is shaping the future of personalization.



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Shaping the Future of Beauty: Ulta Beauty CMO Michelle Crossan-Matos on Innovation and Guest-Centric Strategies

Shaping the Future of Beauty: Ulta Beauty CMO Michelle Crossan-Matos on Innovation and Guest-Centric Strategies