In today's episode, we're diving deep into some insights from Touch Bistro's 2025 State of Restaurants report.

We'll explore key trends, such as the rise in food costs, evolving consumer behavior, and the critical importance of guest retention.

Plus, I'll break down why AI and automation are no longer optional— they’re essential for survival in today’s competitive landscape.

I'll also share actionable strategies on how to create an engaging "unbagging" experience for delivery and takeout orders, driving customer loyalty directly to your business instead of third-party platforms.

So, whether you're running a cozy cafe or managing a bustling restaurant, this episode is packed with tips and strategies to help you thrive.

• 00:00 Adapting loyalty, automation crucial for evolving retail.
• 03:50 Enhance unbagging to boost direct customer loyalty.
• 06:19 Automate reminders, influence choices, redeem offers efficiently.

Jason Littrell is a prominent figure in the hospitality industry, sharing key insights and strategies through the Hospitality Strategy Lab.

Drawing from reliable sources like Touch Bistro's 2025 State of Restaurants report, Jason provides crucial data-driven guidance to restaurateurs.

Highlighting significant trends such as the rise in the average restaurant profit margin to 9.8% in 2024 and a 34% year-over-year increase in food costs, Jason emphasizes the evolving nature of consumer behavior.

He notes that customers increasingly use technology and personal preferences to make dining decisions, underscoring the need for restaurants to adapt to these changes.

Through his expertise, Jason helps industry professionals navigate the dynamic landscape of the hospitality sector.

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