How can you inspire great connections with your customers?

In this episode, we dive deep into the importance of customer engagement. Whether internal or external, we share a few compelling stories that highlight how our unique talents have helped us meet customer needs. We discuss strategies to connect with those who feel unseen and unheard by anticipating their needs, asking insightful questions, and drawing them in. For managers, we give actionable advice using your talents to enhance the cycle of Building Customer Engagement. Discover how your own engagement can inspire and empower others. 

• 00:00 Stats & Importance of Engaging Customers
• 03:40 Our Experience: Find the Need
• 09:37 Using Talents to Engage Customers
• 21:45 Reaching the Unseen
• 28:03 Advice for New Managers
• 28:13 Talents in the Customer Engagement Cycle
• 33:00 Engagement: Pay it Forward
• 38:27 Conclusion and Key Takeaways

RESOURCES:

Customer Centricity (Gallup)

Make Customer Engagement Your Competitive Edge (Gallup)

Win Building Relationships, Not On Price (Gallup)

YOUR HOSTS: 

Jen Werner @ Jen Werner Coaching 

Facebook | LinkedIn | Website

Jen’s Top 5 CliftonStrengths: Responsibility | Achiever | Belief | Deliberative | Activator 

Chad Ahern @ Talent and Teams Consulting 

LinkedIn | Website

Chad’s Top 5 CliftonStrengths: Learner | Deliberative | Responsibility | Harmony | Analytical 

To learn more about CliftonStrengths talent themes

The opinions and insights we share on each CliftonStrengths theme are our own and are based on our understanding of Gallup’s Strengths-based development research. They are also informed by our unique work with our clients. Even though we are both Gallup Certified Strengths Coaches, the insights we share here are not formally vetted, approved, or endorsed by Gallup, Inc. 

Gallup®, CliftonStrengths®, and the 34 theme names of CliftonStrengths® are trademarks of Gallup, Inc. All rights reserved.

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