Strengths Applied: Resolving Conflict w/ Florence Hardy and Jessica Cowan
Description
In this episode we welcome fellow coaches, Florence Hardy and Jessica Cowan, to talk about resolving conflict. Listen as each of us shares our individual preferences around conflict and how our strengths either help us resolve it, or sometimes get in the way. Avoiding conflict can mean staying silent when something needs to be said, so we stress the importance of perspective and using our voice, offering practical advice for one-on-one conversations. We also reflect on the manager’s role, not to fix the conflict, but to create space for resolution by setting clear goals, using their own talents to encourage open dialogue, and ensuring every voice is heard.
KEY MOMENTS
- 00:00 Introduction to Conflict
- 01:09 Welcome Our Guests
- 02:31 “The Why” & “The Stat”
- 04:40 Personal Perspectives about Conflict
- 12:30 Themes and Conflict Resolution
- 30:21 Emotions as Data Points
- 31:31 Encouraging Voices in Conflict
- 42:32 Advice for New Managers
RESOURCES:
The Myers Briggs research on workplace conflict
OUR GUESTS:
Florence Hardy @ The Talents Lab
Florence’s CliftonStrengths Top 5: Input | Positivity | Connectedness | Includer | Ideation
Jessica Cowan @ Cowan Consulting
Jessica’s CliftonStrengths Top 5: Developer | Responsibility | Individualization | Connectedness | Relator
YOUR HOSTS:
Jen Werner @ Jen Werner Coaching
Jen’s Top 5 CliftonStrengths: Responsibility | Achiever | Belief | Deliberative | Activator
Chad Ahern @ Talent and Teams Consulting
Chad’s Top 5 CliftonStrengths: Learner | Deliberative | Responsibility | Harmony | Analytical
To learn more about CliftonStrengths talent themes.
The opinions and insights we share on each CliftonStrengths theme are our own and are based on our understanding of Gallup’s Strengths-based development research. They are also informed by our unique work with our clients. Even though we are both Gallup Certified Strengths Coaches, the insights we share here are not formally vetted, approved, or endorsed by Gallup, Inc.
Gallup®, CliftonStrengths®, and the 34 theme names of CliftonStrengths® are trademarks of Gallup, Inc. All rights reserved.
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