In this episode of The Operations Mastery Podcast, host Nick Verity sits down with Tracy Wilson, the COO of CleanTurn, one of Ohio's leading commercial cleaning companies. Tracy shares insights into CleanTurn's core services, specializing in janitorial services for businesses across various industries. What sets CleanTurn apart is its commitment to providing second-chance employment, offering opportunities for individuals with backgrounds that may hinder their job prospects elsewhere. Tracy discusses the hiring process, emphasizing group interviews and supportive training programs aimed at empowering employees. She delves into the operational challenges of managing a large-scale cleaning operation, highlighting the importance of effective communication, robust scheduling systems, and a cohesive team structure. As CleanTurn's eyes expansion beyond Central Ohio, Tracy emphasizes the significance of building a strong foundation before scaling, stressing the importance of having the right people, processes, and communication in place. Through Tracy's insights, listeners gain valuable lessons on fostering inclusivity, driving operational excellence, and building businesses with a social impact.

Links And Resources:

• CleanTurn
• Tracy Wilson on LinkedIn

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