This COO Perfectly Balances Tech, Systems and People Skills For Results
Description
In this episode of the Operations Mastery Podcast, Nick Verity delves into the intricate world of operations with special guest Kristina Vogel, the Chief Operating Officer of Modus Agency, a powerhouse providing creative and technical services globally. With headquarters in New York and a team spanning 18 states, the Philippines, and Latin America, Modus offers a wide array of services, including engineering, quality assurance, and creative solutions. Kristina shares valuable insights into the agency's journey of growth over its 22 years, emphasizing the importance of integrating freelance staff strategically. The discussion unfolds into Modus' unique approach to managing overseas engineers, the core operational processes driving their success, and the crucial role of technology and integrations. The conversation also explores their use of generative AI, the challenges of client confidentiality, and Kristina's journey from an engineering background to becoming a seasoned COO. Tune in for a captivating exploration of operational mastery and the innovative strategies behind Modus' success in the competitive landscape of digital services.
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