In this episode of The Operations Master Podcast, host Nick Verity sits down with Guy Carney, the COO of Pizza Patrón, to delve into Carney's extensive background in scaling restaurant and hospitality chains. Carney shares insights from his journey, beginning with his first job at California Pizza Kitchen and his subsequent roles in various restaurant brands. He emphasizes the importance of people management, highlighting the value of instilling core values, fostering a culture of pride and accountability, and implementing operational absolutes to ensure consistent quality across locations. Carney discusses the challenges of scaling operations, including managing absenteeism and poor performers, and underscores the significance of training and development programs in reducing turnover and enhancing profitability. He also touches on the role of technology in restaurant operations, stressing the importance of investing in technologies that add value and improve efficiency. Throughout the conversation, Carney emphasizes the critical role of leadership in driving success and shares valuable advice for operators and business owners in the hospitality industry.

Links And Resources:

• Pizza Patron
• Guy Carney on LinkedIn

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