UX Research for Agile AI Product Development of Intelligent Collaboration Software Platforms
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This story was originally published on HackerNoon at: https://hackernoon.com/ux-research-for-agile-ai-product-development-of-intelligent-collaboration-software-platforms.
Teams are adopting AI collaboration tools fast—but few measure how they affect trust, decision quality, and teamwork. A UX framework explains why.
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UX researchers need new product frameworks when AI enters collaboration tools. I've developed a five-dimension approach that captures what velocity metrics miss: cognitive load, trust calibration, collaborative sensemaking, knowledge distribution, and user outcome alignment. After studying teams using AI copilots across three sprint cycles, the pattern is clear: the best configurations automate documentation while protecting human sensemaking during live collaboration.
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