DiscoverPayments Strategy ShowUser experience eats everything (including low cost competitors) with Bob Butler
User experience eats everything (including low cost competitors) with Bob Butler

User experience eats everything (including low cost competitors) with Bob Butler

Update: 2025-06-03
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How can a vertical SaaS company become THE operating system for their industry?

Fintech board member, investor, and advisor Bob Butler joins Rainforest VP of Payments Becky Kopplin to discuss how vertical software companies become the system of record with robust vertical workflows and embedded fintech.

They covered:

  • One thing Bob would do differently if he was building a payments company all over again
  • Contract terms to align incentives with your payment provider
  • The critical metric that matters more than margin – and how to optimize for it
  • Critical org structure and culture mistakes that hinder payments growth
  • How a great embedded payments experience defeats low cost competitors (and a simple test to evaluate if you got it right)


The Payments Strategy Show is brought to you by Vertex and Rainforest.


Vertex: The Vertical Software Conference

This invite-only event and community offers networking, learning, and unique insights on go-to-market, monetization, product expansion, fundraising, and M&A.

Learn more: https://www.vertexconference.com/

Get updates on LinkedIn: https://www.linkedin.com/company/vertex-vertical-software-conference


Rainforest is the embedded payments purpose-built for vertical SaaS.

Grow revenue with the only payfac-as-a-service provider optimized to help you drive more payments volume at higher margins, without risk or compliance headaches.

Learn more: https://rainforestpay.com

Connect with us on LinkedIn: https://linkedin.com/company/rainforestpay


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User experience eats everything (including low cost competitors) with Bob Butler

User experience eats everything (including low cost competitors) with Bob Butler

Rainforest