What Clients Really Remember About Your Firm
Update: 2025-10-09
Description
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đ In this âBest Ofâ episode, attorney Lisandra Matos of the Matos Law Firm shares how genuine hospitality and personal connection shape every client experience. From offering coffee to welcoming entire families into the conference room, she explains why the feeling you create in your office can matter more than any marketing message.
đ Key Takeaways:
- A welcoming atmosphere builds instant trust.
- Clients remember how you make them feel, not just what you say.
- Treating clients like family turns one-time cases into lasting relationships.
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