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The ART of property management with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. She creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.
199 Episodes
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Send us a text Property management fee structures can be creatively reimagined to maintain profitability while meeting market demands. My experiment offering tiered pricing based on property manager experience revealed that 95% of clients chose senior managers despite higher fees, showing clients value expertise over cost savings. • Tried a junior/senior PM fee structure similar to hairdressing salons with different experience levels • Even when promoting the junior option, almost all client...
Send us a text After achieving business stability, I've discovered how to navigate the uncomfortable feeling of calmness while continuing to grow personally and professionally. Many entrepreneurs work hard to create control in their business, but when they finally achieve it, they experience discomfort that can feel like boredom. • Implementing a structured self-care strategy with scheduled Pilates, monthly facials, and massages • Building valuable one-on-one relationships through regular co...
Send us a text Bryony from The Grout Guy takes us through the common grouting issues affecting rental properties and why proper maintenance is crucial for protecting your investment. We explore everything from identifying early warning signs to implementing preventative measures that extend bathroom life. • Perth properties often experience accelerated shower problems due to sandy/limestone soil and rapid construction causing more movement • Common issues include paint bubbling on adjacent w...
Send us a text Claudia Scalisi, a Renaissance Embodiment Coach, shares her expertise on menopause and perimenopause, explaining how these natural transitions affect women in the workplace and offering practical strategies for managing symptoms and supporting team members. • Women's health topics have historically been kept in the dark, but the conversation is changing • Perimenopause can last 2-10 years before menopause, which is technically just one day (one year without a period) • Symptom...
Send us a text Jason from TAPI joins us to discuss how modern maintenance systems are transforming property management and helping property managers fall back in love with maintenance processes. We explore the inefficiencies of traditional maintenance workflows and how technology can eliminate the frustrating guesswork and communication breakdowns that plague property managers. • Traditional maintenance processes involve multiple communication points that waste valuable time • Documentation ...
Send us a text Paul from Plumbing Bros shares expert insights on managing rental property plumbing issues efficiently and proactively. We discuss the value of preventative maintenance through Home Safety Checks and how to build stronger relationships between property managers, tenants, and contractors. • Leaking taps, toilets, and seasonal hot water system failures are the most common plumbing issues in rentals • Property managers should consider scheduling a Home Safety Check ($99+GST) when...
Send us a text Louis from West Oz Trades shares insider knowledge about air conditioning maintenance, helping property managers troubleshoot common issues and communicate more effectively with tenants and owners. The conversation explores practical strategies for reducing unnecessary callouts, preventing mold problems, and implementing proactive maintenance approaches that save everyone time and money. • 50% of summer air conditioning callouts are simply for cleaning blocked filters • Tenant...
Send us a text Property managers can improve client service by identifying and labeling different investor communication preferences in their management systems. Understanding whether your clients are legacy, data-driven, DIY, or emerging investors helps deliver personalized communication even with a large portfolio. • Legacy investors (Silent Gen/Boomers) prefer phone calls, printed reports, and relationship-building • Data-driven investors (Gen X) focus on analytics, ROI, and performance m...
Send us a text Giselda Accinelli from M-Motion Prestige Properties in Queensland shares her property management journey, focusing on delivering exceptional service through personal connection and a quality-over-quantity approach to business growth. • Based in the Sorrento bundle area with a beautiful office that feels like home • Growing steadily with about 70 properties, prioritizing quality management over rapid expansion • Recruited a trainee property manager she met as an Uber driver who...
Send us a text Concept of energy management and its effect on productivityImportance of aligning tasks with personal energy levelsRecognition of high, mid, and low energy zonesComparison of personal energy to a phone batteryStrategies for scheduling tasks based on energy levelsRecommendations for high-energy tasks versus low-energy tasksAcknowledgment of daily fluctuations in energy levelsImportance of taking breaks during low-energy periodsEncouragement for individuals and teams to reflect o...
Send us a text We explore the importance of wellness and self-care in the real estate industry with special guest Storm Dawson, former real estate professional turned wellness advocate and founder of Nova X Solutions. Our conversation reveals practical, micro-wellness habits that fit into busy schedules while combating burnout before it happens. • Storm's transition from a 13-year real estate career to creating a wellness-focused business after experiencing burnout • How multitasking creates...
1Send us a text Tomás Fonseca from Icons of Real Estate shares how podcasting can transform your property management business by creating valuable content and building strategic relationships. We explore the frameworks that have helped over 70 real estate podcasts convert conversations into business opportunities. • Building a podcast with two avenues of growth - content creation and relationship building • Why vision and commitment are essential for podcast success • The optimal podcasting f...
Send us a text Nadia Rawson shares her journey from Dubai to Australia and how she balances dual roles as both a property manager and BDM while maintaining family priorities and professional growth. Her experience highlights the importance of finding the right workplace culture that offers support, mentorship, and flexibility for property professionals. • Moved to Australia in 2016 from Dubai, noting significant differences in property management approaches between countries • Initially join...
Send us a text KPI and bonus structures in property management are highly dependent on team structure and should be implemented thoughtfully with focus on rewarding performance that exceeds standard expectations rather than basic job functions. • The "Keep It Budget" gives property managers their full bonus upfront which gets reduced for avoidable mistakes • "Profit Per Portfolio" rewards based on total revenue generation instead of property numbers • "KPI A La Carte" allows team membe...
Send us a text Ash and Nikki from Rezzi Strata challenge conventional real estate wisdom with over 45 years of combined industry experience, offering fresh perspectives on success, client relationships, and work-life integration. • Anti-advice on vacation disconnection: checking emails while away can actually reduce anxiety and prevent overwhelming return pileups • The myth of needing expensive cars: staying within your means and being authentic matters more than projecting an artificial ima...
Send us a text Cecille Weldon from WeldonCo shares her expertise on the hidden value drivers in property that are transforming the real estate industry, with a focus on energy efficiency features that benefit investors, property managers, and renters alike. • Better homes for Australians is Cecille's big "why" and driving passion • Property professionals are often missing opportunities to showcase valuable energy efficiency features • The language we use matters – focus on property fea...
Send us a text Shannon from Property Assist joins us to explore how controlling behaviors in property management businesses can limit growth and create unnecessary stress for both owners and teams. • Shannon's outsourcing business has expanded to Adelaide, Melbourne, Sydney, Brisbane, Gold Coast, Sunshine Coast, and Perth • Controlling behavior often stems from high standards and unwillingness to try different approaches • Team members with controlling tendencies typically feel stressed and...
Send us a text Louisianna Giumelli shares her journey of taking over Choice Property Group, a 32-year legacy real estate business, and how she's refreshing the brand while honoring its history. • Started in real estate 12 years ago working through leasing, property management, sales and corporate roles • Originally approached her former employer about buying just his portfolio, but was offered the entire business instead • Chose a strategic 50-50 partnership for transition before buying the ...
Send us a text Martina from Properteasy shares how visual compliance management systems transform property management from stressful to enjoyable, allowing property managers to provide better service and add value to their rent rolls. • Property compliance viewed as a "big beast" causing stress for many property managers • Properteasy was born from frustration with managing compliance documentation in traditional systems • Visual color-coding instantly shows property compliance status, elimi...
Send us a text Every problem has two potential solutions - often polar opposites - but we typically fixate on just one comfortable option. Developing the ability to see and prepare for alternative solutions is critical for business resilience and long-term success. • Being overstaffed presents two options: aggressive growth or making someone redundant • When unable to find a property manager, consider process improvements and offshore solutions alongside continued recruiting • Don't just com...
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