Management Development Unlocked - Management & Leadership Training

On today’s episode of Management Development Unlocked, Eric sits down with Heather Burright, a nonprofit learning and development consultant. Heather specializes in helping organizations improve performance and skill change through learning and development. She also hosts a private community for nonprofit learning and development professionals. Heather is the host of the podcast Learning for Good.Eric is currently on the job market. He is seeking a role as a senior manager of learning and development, focusing on leadership and management development in tech. If you know anyone hiring, let Eric know.In this episode, you’ll hear:Behavior change as a component of L&D to create impact.L&D’s role as an essential part of the employee or customer experience.Organizational response to a need for behavior change and why training isn’t always the answer.The science behind behavior change and what it looks like in action.Why Heather recommends ABS (awareness, buy-in, skills, social support, and prompts) for a behavior change method at work.How people managers often deal with their team members’ behavior–both good and bad.Connect with Heather Burright:LinkedInLearning for Good podcast---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

Eric sits down with career coach Diana Alt on today’s Management Development Unlocked. Diana is a no-BS career growth strategist for leaders, primarily in tech. Her ethos is helping people make work feel good because work shouldn’t be a long, slow march to oblivion. Diana helps with everything from career transition and job search to career development, planning, leadership growth, and executive coaching.Eric is currently on the job market. He is seeking a role as a senior manager of learning and development, focusing on leadership and management development in tech. If you know anyone hiring, let Eric know.In this episode, you’ll hear:Diana Alt’s background as a career growth strategist for leaders, primarily in tech.Using CliftonStrengths as a leader to help team members remain engaged and effective.How Diana coaches others to learn their professional and personal strengths and superpowers.The four cornerstones of an aligned career: the right work, leaders, environment, and culture.Two aspects of values in action.Work-life balance and what it really looks like.Diana’s favorite leadership books, “Song of Significance” and “The No Asshole Rule.”What her coaching business offers prospective clients.Connect with Diana Alt:Diana Alt Coaching and ConsultingIs it time to walk?LinkedIn“The Song of Significance: A New Manifesto for Teams”“The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t”“The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results”---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

Today’s episode of Management Development Unlocked features Geoff Schmidt, a finance director with decades of experience playing with numbers and turning those numbers into stories to help the agencies and companies where he works better understand their businesses. Geoff couples strong leadership skills with and vision to get results. He strives to build productive, connected teams and is an enthusiastic leader.Eric is currently on the job market. He is seeking a role as a senior manager of learning and development, focusing on leadership and management development in tech. If you know anyone hiring, let Eric know.In this episode, you’ll hear:Geoff Schmidt’s work as a finance director with decades of experience leading teams.The General George Patton quote that guides Geoff’s leadership style.What he looks for when building a team and why customer service is at the top of the list.Some of Geoff’s biggest challenges at work and being willing to meet your team members where they are.How parenting techniques can bleed over into team development and leadership styles.Eric’s advice for Geoff based on what Eric knows about him.Connect with Geoff Schmidt:LinkedIn“The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever”---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

On this episode of Management Development Unlocked, Eric welcomes Adam Hickman, Vice President of Organization Employee Development for Partners FCU, a sponsor of The Walt Disney Company. With more than 23 years of experience in HR operations, education, training, and organizational development and culture, Adam is a visionary leader and innovator who delivers growth and profit through innovations in technology, customer experience, leadership development, and networking. He is also the author of the book “Grit and Gratitude: The Science and Art of a Successful Career and Life.”Eric is currently on the job market. He is seeking a role as a senior manager of learning and development, focusing on leadership and management development in tech. If you know anyone hiring, let Eric know.In this episode, you’ll hear:Adam Hickman’s take on using AI to be more efficient and effective.Why he doesn’t believe AI will replace humans and what it lacks.The current trends in hybrid and remote work and the push for return-to-office.Offering remote workers the tools they need to do their work without micromanagement.Adam’s tips for leading hybrid and remote teams effectively.The one question you can end a meeting with to build team connections.His new book, “Grit and Gratitude: The Science and Art of a Successful Career and Life” and what you can expect to take away from it.Connect with Adam Hickman:LinkedIn“Grit and Gratitude: The Science and Art of a Successful Career and Life”---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

On today’s episode of Management Development Unlocked, Eric sits down with Cheryl Fields Tyler, owner, founder, and CEO of Blue Beyond Consulting. Cheryl’s business has been in operation for 18 years, using her expertise on the people side of business to develop leaders and managers at every stage of their careers. Blue Beyond Consulting also works with organizations to build resilient, effective, and agile ways to create great leadership and management pipelines within their organizations.Eric is currently on the job market. He is seeking a role as a senior manager of learning and development, focusing on leadership and management development in tech. If you know anyone hiring, let Eric know.In this episode, you’ll hear:Cheryl Fields Tyler’s background as the owner, founder, and CEO of Blue Beyond Consulting and what her company does.Her recent report on the pivotal role of people managers and some of the takeaways from that report regarding leadership.How knowledge workers and people managers feel about management and company leadership.Elevating the practice of management in an organization and the importance of trust and expectations.Prioritizing building the capabilities of people managers.Learning, training, upskilling, and career development for people managers.Addressing the imbalance between excelling in a role and more tasks than a manager can effectively manage.The paradigm shift Cheryl believes needs to occur in how we perceive management.Cheryl’s study, "Winning on the People Side of Business: Research, Insights, and Recommendations,” and what you can gain from it.Connect with Cheryl Fields Tyler:Blue Beyond Consultingcheryl@bluebeyondconsulting.com“Winning on the People Side of Business: Research, Insights, and Recommendations”LinkedIn---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

On this episode of Management Development Unlocked, Kameko Leung sits down with Eric to discuss how to create meaningful relationships virtually. Kameko is a learning and development expert with over a decade of experience. She is the owner of Bloom Mindset Consulting and is also the Leadership Development Lead at Pinterest.Eric is currently in the job seeker seat, and he and Kameko also discuss what’s different about this job market and how he’s rising to the challenge.Eric is seeking a role as a senior manager of learning and development, focusing on leadership and management development in tech. If you know anyone hiring, let Eric know.In this episode, you’ll hear:Kameko Leung’s background in learning and development, her consulting company Bloom Mindset, and her current role at Pinterest.The differences between managing remotely versus in person, and the importance of building a “board of directors” you can rely upon.Tips for building meaningful relationships virtually and with intentionality.The best work relationship Kameko ever had, which developed online, and how they developed that connection.Understanding your individual team members’ work styles and preferences to help your team work better together.What it means to be a culture carrier for your team and the importance of emotional intelligence.Three ways you can build your EQ in a virtual environment.Eric’s biggest challenge as a job seeker.Connect with Eric Girard here:Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!Connect with Kameko Leung:LinkedIn---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

On today’s episode of Management Development Unlocked, Eric sits down with Csenge Fazekas, an intercultural trainer and team development consultant who helps global teams and curious individuals make their next move. Csenge specializes in helping people better understand multicultural perspectives and cultural differences and decipher everything that comes with that. Csenge is the founder of Cultural Origami and is currently based in Madrid, Spain.In this episode, you’ll hear:Csenge Fazekas’s role as an intercultural trainer and team development consultant.The importance of culture in managing international teams and its influence on how a team functions.Some of the challenges that new managers face when leading multicultural teams.Using “fast teaming” to combine the cultures of a team into one cohesive culture.What it means to be culturally fluent and learn that cultural differences can be superpowers.Language as a tool in intercultural communications and why communication doesn’t stop with words.How Csenge implements experiential learning and improv in her workshops.Using Global DISC to create understanding between team members.The most common mistakes new managers make when they take on diverse teams.What Csenge offers in her business, Cultural Origami.Connect with Csenge Fazekas:WebsiteLinkedInGlobal DISC---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

Today’s episode of Management Development Unlocked features Steph Edusei, Chief Executive of Saint Oswald’s Hospice in North East England. Steph is also a mom and a leader who has worked in healthcare for nearly 30 years. She is also Chair of Eliot Smith Dance, a coach, speaker, and podcast host of Black All Year. Eric and Steph delve into what she’s learned from her many years spent in leadership.In this episode, you’ll hear:Steph Edusei’s role as Chief Executive of Saint Oswald’s Hospice, a large adult and children’s hospice in North East England.Why Steph would like people to come to hospice earlier than they think they need to make the most of their remaining time.The purpose of leadership and why it’s about creating the right environment for your team to thrive.Tackling challenges at work while remaining supportive and providing accountability with direct conversations.Overcoming self-doubt, reframing imposter syndrome, and learning to believe in yourself.Implementing positive self-talk into your daily affirmations.Being authentic in how you look and act in a leadership position.The one piece of advice Steph has for managers and leaders.What Eric has learned not to do as a leader.Connect with Steph Edusei:LinkedInPodcastInstagramThreadsSt. Oswald's Hospice---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

This episode of Management Development Unlocked features Michelle Risinger, founder and CEO of the DC-based social innovation strategy firm Rising Solutions. Michelle spent most of her career in the social sector, and after 10 years of doing direct humanitarian assistance overseas, she transitioned into an R&D technical role. Four years ago, she opened Rising Solutions to support organizations, governments, and corporations in launching new ideas, products, and services. Rising Solutions only works on concepts with a double bottom line: a financial return and a quantifiable social return. In this episode, you’ll hear:Michelle Risinger’s role as the founder and CEO of a DC-based social innovation strategy firm and what she loves about it.What the future of work means and how Michelle began her research on the topic.Chronobiology and how it impacts your work.The history of the eight-hour workday and why there’s been a burnout epidemic in the modern workplace.The secret to human productivity.The product Michelle is building to help people find their chronobiology indicators.The art of thought and its four phases.Michelle’s tips for managers to incorporate chronobiology and neuroscience into their work.Eric’s take on how using chronobiology in Silicon Valley would work.Connect with Michelle Risinger:LinkedInRising Solutions---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

In this episode of Management Development Unlocked, Eric sits down with Lotus Buckner, the bestselling author of “The Joy of HR.” Lotus is the founder and CEO of LB Talent Solutions, where she executes fractional work in addition to consulting and executive coaching. Lotus is an HR expert, and you’ll hear her thoughts on why it’s so important to partner with HR rather than viewing them as an adversary you have to deal with.In this episode, you’ll hear:Why companies need great HR and great leadership in collaboration to create success.The most common misconceptions about HR and why they’re incorrect.Processes that are in place to protect leadership–not just the company.Reaching out to HR early to support team development and employee success.What you may not be aware HR can assist you with, including payroll, benefits, learning and development, and more.How a proactive partnership with HR can help you nip problems in the bud before you have to put out a fire.Lotus Buckner’s new book, “The Joy of HR,” and what you can learn from it.Eric’s perception of HR during his career and some of his experiences.Connect with Lotus Buckner:LinkedIn“The Joy of HR” bookTalent Remix---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

On this episode of Management Development Unlocked, Ryan Weber joins Eric to talk about his path into leadership and how his youth spent playing hockey helped develop his skills. Ryan is Vice President of Workforce Planning and Tax Pro Experience at H&R Block. He’s been with the company for 14 years, working in various roles. Ryan shares how he honed his leadership skills with a course at Xerox, why moving to Hawaii taught him relationships matter, and when corrective action at work can be positive.In this episode, you’ll hear:Ryan Weber’s journey into leadership at H&R Block, how youth sports helped start him on that path, and the impact Xerox’s sales course had.The three things that have impacted Ryan’s sales leadership roles the most.How a move to Hawaii taught him to foster trust and build relationships, which carried over to his work.Dealing with career setbacks and how to overcome and learn from them.Asking leadership what you can do to improve as a part of propelling your career forward.The influential forces on Ryan’s career outside of his family.When corrective actions can be a positive influence at work.Ryan Weber’s advice for new leaders today.His experience as a hockey player throughout childhood and why he’s more nervous about coaching his kids’ teams than adults at work.Connect with Ryan Weber:LinkedIn---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

On this episode of Management Development Unlocked, Eric sits down with Ashley Virtue from the National Conflict Resolution Center. Ashley travels around the country, teaching people how to resolve conflicts and disagreements in a healthy manner. While their conversation is focused on conflict at work, Ashley and Eric also explore what’s driving the increased conflict in our culture, some tools you can use to handle it, and what Ashley points to as the catalyst.Ashley shares some strategies workplace leaders can use to help their teams communicate effectively. She also reveals NCRC’s three steps for responding respectfully when you hear something you disagree with: 1) demonstrating understanding, 2) acknowledging the impact it has on the other person, and 3) identifying what the underlying needs are. Ashley emphasizes that simply feeling heard is critical to feeling fairly treated and moving forward. In this episode, you’ll hear:Ashley Virtue’s role with the National Conflict Resolution Center and what her organization does.The diversity of her work and why there are so many commonalities across industries.Increased conflict in the culture and workplace and the new tools you can utilize to deal with it.What Ashley points to as the catalyst behind the increased divisiveness.Some strategies workplace leaders can use to help their teams communicate effectively.The three components of responding respectfully when you hear something you disagree with.Why Ashley finds her work to be a form of self-care and how it encourages her.Training and workshops NCRC offers in addition to mediation and conflict resolution.Eric’s perception of new managers’ soft skills in leadership roles.Connect with Ashley Virtue:LinkedInNational Conflict Resolution Center---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

On today’s episode of Management Development Unlocked, you’ll hear the final installment of Eric’s audiobook, Lead Like a Pro: The Essential Guide to New Managers. This episode focuses on change and why managers must be willing to adapt to new ways of doing business and relating to people. You’ll hear the elements required to handle change effectively, the benefits that come from it, and how the five stages of grief relate to change. Eric reveals three places you can focus your time and how to divide them up to decide where to invest your time and energy. He also outlines the Kubler-Ross model of change and the Bridges transition model. Finally, you’ll hear the five common reasons behind resistance to change, some steps you can take to address it, the three things resistance to change represents, and learning to view change as an opportunity.In this episode, you’ll hear:Change and the need for managers to adapt to new ways of doing business and relating to people.The elements of handling change effectively as a manager and the benefits you can get from managing change well.How understanding the five stages of grief can help you handle your team members’ reactions to change.A real-life example of what happens when a manager doesn’t prepare a team for a big change.Reflecting on how you view change and what it models for your team.Three places you can focus your time and how to divide them up to decide where to invest your time and energy.The Kubler-Ross model of change.Reducing resistance to change in your organization and how it manifests.The five common reasons behind resistance to change and some steps you can take to address it.The three things resistance to change represents and how to overcome it.Giving team members space to adjust to the change.The Bridges transition model.Beginnings and new understandings, values, and attitudes.Gaining control of your own responses and viewing change as an opportunity.The path to action: fact, story, feel, act.Remaining connected to your peers and boss through the change and maintaining a positive attitude.---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

On this episode of Management Development Unlocked, Eric welcomes Jen Recla to the show. Jen works in the coaching and team development space, helping leaders build engaged, collaborative, and resilient teams. She uses coaching, team development work, leading retreats, and leadership workshops. Jen is a believer in the use of fun and levity to improve team dynamics and project outcomes. She has 12 years of experience in this space, leading teams and learning functions at various organizations before opening her business. In this episode, you’ll hear:Jen Recla’s work with leaders and what she offers them.How fun can help develop a high-performing team by reducing stress and burnout, creating connections, building trust, and improving communication.Incorporating fun to improve team dynamics and project outcomes and one of Jen’s favorite activities to do this.Implementing AI into your team-building activities.Balancing productivity with a fun and engaging environment and asking for feedback.The practicalities of introducing fun into your team environment.Using small gestures to ingrain levity into your day-to-day environment.Jen’s advice for leaders uncomfortable introducing fun into a traditional or serious workplace culture.The risks of adding in fun and creating toxic positivity.The services Jen offers to her clients and organizations.Connect with Jen Recla:LinkedInWebsite---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

On today’s Management Development Unlocked, Eric shares his fifth power session from his Lead Like a Pro Course. This episode focuses on the art of delegation. You’ll hear why entrepreneurs have to learn how to delegate, questions to ask yourself as you delegate to your team, and your five responsibilities when you delegate.In this episode, you’ll hear:Why entrepreneurs must learn the art of delegation.A poll asking participants if they delegate too much or too little and why.What you should be able to accomplish by the end of this session and the agenda.Some questions to ask yourself as you delegate work to others.The five responsibilities you have as you delegate to your team.Playing “Delegate That” and discussing it with other participants.Delegation best practices and the questions you can ask to determine that.---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

Today’s Management Development Unlocked is the fourth installment of Eric’s power sessions series from his Lead Like a Pro course. This episode focuses on goal-setting. You’ll hear the objectives and agenda behind a goal-setting session, some common flaws, and how to set quantitative and qualitative goals. Finally, you’ll hear the four things you should be able to do by the end of the goal-setting session.In this episode, you’ll hear:Eric’s guidelines for this session.The objectives and agenda of the goal-setting session.The common flaws in goal-setting and previewing what a good goal looks like.The questions a good goal answers and SMART goal criteria.How to set a quantitative goal.What a qualitative goal is and how to set one.Setting team goals, receiving input from everyone on the team, and encouraging out-of-the-box thinking.The four things you should be able to do following this session.Creating a chat waterfall to share ideas.---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

Popular guest Al Dea returns to the show on this 100th episode of Management Development Unlocked. Al is the founder of The Edge of Work, a leadership development firm helping organizations develop the next generation of leaders inside their organizations while building high-performing and highly engaged cultures. Like Eric, Al has a passion for developing leaders and managers.In this episode, you’ll hear:Al Dea’s observations on managers’ role in employee career development and why it’s important.Finding ways to prioritize career development and what that could look like.Al’s thoughts on offering career coaches or mobility teams inside organizations.Why all leaders should be talent developers and make it a priority.The interconnectivity between doing your job, investing in talent, and developing talent and Al Dea’s suggestions for implementing it.He advises how organizations, talent development, and L&D can play a role in this process.Some of Al’s exercises for implementing talent development at your workplace.Connect with Al Dea:WebsiteLinkedIn---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

On today’s Management Development Unlocked, Eric shares his third power session of the Lead Like a Pro Course. This session focuses on the transition into management and what differentiates managers from leaders. You’ll hear the objectives of this session, the three groups of people whose expectations matter, and how your time distribution in a management role differs from that of a contributor. Lastly, Eric explains the importance of accountability.In this episode, you’ll hear:Eric’s guidelines for his Lead Like a Pro class.What makes managers different from leaders.The objectives and agenda for this session of the Lead Like a Pro course.The three groups of people whose expectations you should be concerned with and the questions you should be thinking about.Your time distribution in a management role and some prompts to help you determine the adjustments you can make to how you spend your time.Holding yourself accountable with a partner.---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

Today’s episode of Management Development Unlocked is part two of the Lead Like a Pro power sessions. Eric outlines why empathy is imperative at work, four things empathy improves, and its three components. He shares three action items to increase your empathy, improve your listening skills, and the two questions you can ask someone at work to change the depth of your conversations. Empathy is no longer an unimportant skill in the workplace. Instead, it is a key to building better relationships throughout your career.In this episode, you’ll hear:Why empathy is an imperative skill at work.Four things empathy improves: innovation, engagement, retention, and inclusivityWhat empathy is and the three components of empathy.Three things you can do to increase your empathy.The three levels of listening and how they can improve your empathy skills.The two questions you can ask someone at work to change the depth of conversations.The skills you should have at the end of the Lead Like a Pro course.---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

In the first of five Power Sessions, Eric outlines his Lead Like a Pro course and what each session offers. Eric offers these sessions to clients for free and wants to offer them to podcast listeners as well. You’ll hear an outline of the Lead Like a Pro course, why empathy is invaluable in management, and the differing expectations employees, managers, and peers have of you at work. Eric explains the process for defining goals and setting targets, the impact of trust and integrity in the workplace, and the objectives that drive the full Lead Like a Pro course.In this episode, you’ll hear:Why empathy matters in management.Eric’s personal experience with an empathetic manager as he grieved his mom’s death.The definition of empathy and how it differs from sympathy.The differing expectations of employees, managers, and peers.Defining goals and setting specific targets.Trust and integrity’s impact on the workplace.The objectives behind the full Lead Like a Pro course.---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!