057: How Team Culture Impacts Guest Experience and Business Results with Amy Hom
Description
In this episode of The Pineapple Perspective, host Troy Hooper sits down with Amy Hom, Chief Operating Officer at Barcelona Wine Bar, live from the National Restaurant Association Show 2025. Amy shares her journey from starting at McDonald's to leading major brands through culture transformation. They discuss the power of authentic hospitality to change lives, the importance of building trust within teams, and strategies for increasing employee retention through development, recognition, and gamified training. Amy also highlights how investing in team culture directly impacts guest experiences and business outcomes.
Topics Discussed in the Episode
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Amy Hom’s hospitality journey and leadership roles
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Defining hospitality as connection and life-changing impact
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Building team trust and culture for operational excellence
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Strategies for employee development and retention
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Empowering staff through recognition, gamification, and authentic connection
Connect with Amy Hom:
https://www.linkedin.com/in/amyhom17/
https://www.linkedin.com/company/barcelona-wine-bar/
https://www.instagram.com/barcelonawinebar
This show is sponsored by Pepper Lunch. Find a location near you!
Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.
United States
