DiscoverGain Grow Retain10-Minute Trumpet - Specialized Roles
10-Minute Trumpet - Specialized Roles

10-Minute Trumpet - Specialized Roles

Update: 2023-08-28
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This week, Jeff discusses the various stages of the CS team and focuses on the newest realm of specialized roles. All of the stages are important to building an effective team. These specialized roles: Scaled Program Managers, Customer Marketers, and Community Managers can help drive specific outcomes by developing campaigns that benefit customers whether they have a named CSM or not.


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10-Minute Trumpet - Specialized Roles

10-Minute Trumpet - Specialized Roles

Gain Grow Retain