Change is inevitable, but how a leader handles it can be the difference between success and failure.

Join Dillon Young, Leader of CS at Maxwell as he and Jeff Breunsbach take a look at changes and how to handle them well.

• Identify issues and gaps, focusing on leading indicators


• Evaluate potential solution effectiveness identifying lagging indicators


• Trust your fellow teams to do their part in the process...change has to include everyone


• Ask questions and collaborate

Bottom Line:

- Prioritization is important

- Determining effective use of time for resources

- Make sure what you are measuring has an impact and improvement will be invested in

Connect with Dillon

Lifetime Value

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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.