DiscoverThe CX Cast365: Harness Mental Models To Create Strategic Alignment
365: Harness Mental Models To Create Strategic Alignment

365: Harness Mental Models To Create Strategic Alignment

Update: 2024-07-30
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Mental models operate throughout your organization. They determine what we believe will occur and create expectations, predictions, and decisions — for customers, executives, and employees. VP and Principal Analyst Joana de Quintanilha explains harnessing mental models and applies it to CX pros’ biggest business challenges.
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365: Harness Mental Models To Create Strategic Alignment

365: Harness Mental Models To Create Strategic Alignment

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