DiscoverThe CX Cast378: Practitioner Stories: Journey Management At Prudential
378: Practitioner Stories: Journey Management At Prudential

378: Practitioner Stories: Journey Management At Prudential

Update: 2024-10-29
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We continue our series on Prudential’s CX transformation by interviewing John Sciacchitano, VP, Head of Journey Management. He describes a framework of journey management that's sensitive to stakeholder and customer mindsets.
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378: Practitioner Stories: Journey Management At Prudential

378: Practitioner Stories: Journey Management At Prudential

Forrester