DiscoverThe CX Cast366: CX Case Studies Overview
366: CX Case Studies Overview

366: CX Case Studies Overview

Update: 2024-08-06
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Culture work underpins every successful customer experience (CX) transformation. Martin and Angelina discuss Forrester’s collection of case studies that capture diverse efforts to build a customer-focused culture change to ultimately improve the customer experience.
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366: CX Case Studies Overview

366: CX Case Studies Overview

Forrester