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Beyond the Queue: Inside Customer Support
5 Steps to Spin Up Support for a New Product (feat. Stacy Justino)
5 Steps to Spin Up Support for a New Product (feat. Stacy Justino)
Update: 2021-06-22
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Description
Stacy Justino, Director of Customer Happiness at Wistia, shares her 5-step process for launching support for a new feature or product. After 10+ years in customer support and many product launches, Stacy’s got it down to a science.
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