DiscoverBeyond the Queue: Inside Customer SupportBuilding a High-Velocity Customer Success Program (feat. Mo McKibbin)
Building a High-Velocity Customer Success Program (feat. Mo McKibbin)

Building a High-Velocity Customer Success Program (feat. Mo McKibbin)

Update: 2022-03-08
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Mo McKibbin, Head of Customer Success at Moxion, explains the concept of high-velocity customer success and how the right mix of human-led and and digital-led processes can help CX teams offer a more personalized experience with fewer resources.
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Building a High-Velocity Customer Success Program (feat. Mo McKibbin)

Building a High-Velocity Customer Success Program (feat. Mo McKibbin)