AI, HI & 85 Legal Pros: Brian Edge Breaks the Mold
Description
What happens when you take legal operations, move it into finance, scale it globally, and build a team of 85 legal professionals inside a Fortune 500? You get Brian Edge’s world and it’s nothing short of groundbreaking.
Live from the DHL Legal Innovation Summit, David Cowen sits down with Brian, SVP of Legal Franchise & Integrity Shared Services at MasterCard, for a high-energy, human-centered conversation on the next evolution of legal ops. From creating capacity through shared services to layering AI on top of HI (human intelligence), this episode is about unlocking better work, better relationships, and better outcomes at scale.
What You’ll Learn:
- Why shared services might be the next big leap beyond traditional legal ops
- How MasterCard scaled legal support globally without outsourcing its soul
- The surprising power of empathy, data, and dashboards in shaping business outcomes
- How AI is enabling, not replacing human brilliance in legal service delivery
This is legal operations V.3, more collaborative, more strategic, more human.
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💡To learn more about the future of legal innovation, visit https://cowengroup.com/
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