From Tools to Talent: Shannon Bales on Building AI-Ready Legal Tech Teams
Description
Hosted by David Cowen | Presented by Steno
Live at ILTACON 2025, in this candid conversation, Shannon Bales, Litigation Support Senior Manager at Munger, Tolles & Olson, shares how he’s preparing his team for the AI-driven future, by turning ticket-takers into consultants. From tools like ChatGPT, Copilot, Harvey, and Claude, to the foundational skills that matter most (language, curiosity, and communication), Shannon talks shop about what it really takes to lead through change in today’s legal tech landscape.
If you manage teams, advise on tools, or just want to sharpen your edge, this one’s for you.
Key Topics Covered:
- Why Shannon trains his team to be consultants, not just executors
- ChatGPT, Claude, Copilot, Harvey, when to use what, and why
- Why there’s no one AI winner (yet) and what due diligence really means
- From curiosity to clarity: why communication is the real AI skill
- How GenAI shifts the legal conversation and why workflows must follow
- Why legal tech leadership today means being agile, patient, and connected
- Shannon’s weekend writing practice and why he’s documenting GenAI’s foundation for legal
This Episode is presented by Steno: Smarter transcripts. Faster delivery. Built for modern legal teams.
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💡To learn more about the future of legal innovation, visit https://cowengroup.com/
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