Before You Scale AI, Fix Your Data: Rachel Shield Williams Explains How
Description
Hosted by David Cowen | Presented by Steno
Live at ILTACON 2025, Rachel Shield Williams, Director of Client Intelligence at Sidley Austin, breaks down how the smartest legal teams are using AI, not just to save time, but to build stronger relationships, drive smarter decisions, and unlock entirely new ways of working. From ChatGPT to lakehouses, Rachel shares how the future of legal operations is being shaped by clean data, clear governance, and creative thinking.
This episode is packed with real use cases, sharp insights, and powerful takeaways for anyone working at the intersection of law, data, and strategy.
Key Topics Covered:
- What “client intelligence” really means and why it’s a growth engine
- Why governance is the backbone of safe, scalable GenAI
- The difference between data warehouses, lakes, and lakehouses (finally explained)
- How cross-functional teams are reshaping client relationships
- Rachel’s ChatGPT workflows - summarizing, strategizing, even grocery shopping
- AI as a leadership tool: how to support your team and stay ahead
- Inclusion, accessibility, and the future of data-driven collaboration
This Episode is presented by Steno: Smarter transcripts. Faster delivery. Built for modern legal teams.
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💡To learn more about the future of legal innovation, visit https://cowengroup.com/
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