AI, Humans & the Future of CX 🚀
Description
What happens when AI meets the human side of customer experience?
In this episode, we discuss:
How to break down silos across voice, email, chat, and social
Where AI is making the biggest impact today (agent assist, routing, analytics)
Why balancing automation with empathy is the real differentiator
How CX leaders can shift from cost centers to revenue drivers
Hidden costs of tech sprawl and the smarter way forward
Why security and compliance can make or break CX
💡 Pat Reetz, Chief Growth Officer at LinkLive, brings 20+ years of experience in product, marketing, and digital transformation, shaping CX solutions in highly regulated industries like healthcare and finance.
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Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.
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