Mentorship: Understanding and developing the next generation of Customer Success Leaders
Update: 2021-11-19
Description
Eddie Christian is the Global Head of Customer Success as Resy, American Express Global Dining Network. Eddie is also a former professional baseball player and a talented Customer Success and Customer Experience leader with over 17 years of experience in Customer Success, Sales and Marketing. He brings a wealth of expertise with particular strengths in organization building, increasing client satisfaction with a focus on decreasing user churn, increasing product adoption and developing processes, procedures and workflows to optimize the client experience.
With an abundance of experience in building teams, Eddie has a unique skill and understanding of how to mentor team members with a focus on internal collaboration.
Episode Sponsors
www.supportlogic.io
www.balto.ai/guru
www.ozonetel.com
www.cloudtechgurus.com
#balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
With an abundance of experience in building teams, Eddie has a unique skill and understanding of how to mentor team members with a focus on internal collaboration.
Episode Sponsors
www.supportlogic.io
www.balto.ai/guru
www.ozonetel.com
www.cloudtechgurus.com
#balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
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