Reducing Turnaround Time To Train Agents With MicroLearning
Update: 2021-11-17
Description
In this session you will learn ways to create micro learnings in order to train agents on a short program, new process, or a new line in a cost-effective manner and at the same time check for understanding.
What is microlearning?
How do you create microlearning courses?
Is microlearning for everyone?
You can reach Mark on Linkedin here: https://www.linkedin.com/in/marknick/
Episode Sponsors
www.supportlogic.io
www.balto.ai/guru
www.ozonetel.com
www.cloudtechgurus.com
#balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.
Comments
In Channel
Download from Google Play
Download from App Store
United States00:00
00:00
1.0x
