Why Customer Support is No Longer the Red-Headed Stepchild
Update: 2021-11-17
Description
In this episode Emre Tekoglu, VP of Support with Zywave, and shares how the Customer Support World is Transforming
Emre recently joined Zywave as their VP, Customer support from Salesforce, where he served as a senior support leader. Prior, he served in both support leadership, consulting and business analyst roles over his 18 year career history. He is an avid reader and learner and has been a guest lecturer at Universities nationally and internationally on various topics including leadership and support. He also published an e-book on support called “The Lost Art of Customer Support.” He is also an avid sports fan of soccer, NBA basketball and tennis, which he played at the collegiate level.
Episode Sponsors
www.supportlogic.io
www.balto.ai/guru
www.ozonetel.com
www.cloudtechgurus.com
#balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
Emre recently joined Zywave as their VP, Customer support from Salesforce, where he served as a senior support leader. Prior, he served in both support leadership, consulting and business analyst roles over his 18 year career history. He is an avid reader and learner and has been a guest lecturer at Universities nationally and internationally on various topics including leadership and support. He also published an e-book on support called “The Lost Art of Customer Support.” He is also an avid sports fan of soccer, NBA basketball and tennis, which he played at the collegiate level.
Episode Sponsors
www.supportlogic.io
www.balto.ai/guru
www.ozonetel.com
www.cloudtechgurus.com
#balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
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