“A huge part of designing a customer experience journey is the values that you want to lead with.” - Erika Macauley

Authenticity is Addictive 011: How to Deliver a Premium Client Experience - An Expert OBM Shares Her Secrets

What’s the difference between a lackluster service and a premium experience that creates loyal customers and superfans? It’s simple - understand what your customers need to feel valued and create systems in your business that lead to their delight. And the best way to ensure that your entire team is executing your customer experience strategy is to hire an expert OBM. On today’s episode, Erika Macauley shares how an OBM can take your services to the next level. 

Erika Macauley is an Integrator, OBM, and Project Manager for creative entrepreneurs. She works with CEOs as a strategic partner to stomp out chaos on the backend of their businesses so that they can stay in their zones of genius.

Join us for our conversation, where we discuss:

→What an Online Business Manager does and who they do it for

→When the best time is to look for an OBM for your business

→How your OBM can help you gain a better understanding of your customers’ needs

→The differences between OBMs and VAs, and how to work effectively with both

→What traits and experiences to look for when hiring an OBM

→Where to find the best OBMS to grow your business

 

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Connect with Erika Macauley:

www.erikamacauley.com

www.linkedin.com/in/erika-macauley

www.instagram.com/erika_macauley

https://www.clubhouse.com/@erikamacauley

 

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