Titles

• Behind the Scenes of Hospitality Tech: A Deep Dive with Chris Fletcher

• Exploring the Tech Operations and Marketing in Hospitality with Chris Fletcher

• The Inside Scoop on Hospitality Tech: A Conversation with Chris Fletcher

• Unveiling the Challenges and Successes of Hospitality Tech with Chris Fletcher

• Navigating the Hospitality Tech Landscape: Insights from Chris Fletcher

Detailed Synopsis:

In this episode of Captive Conversations, I had the pleasure of interviewing Chris Fletcher from Tech on Toast. The episode started off with some technical challenges, but we managed to push through and have a great conversation. Chris shared insights into his journey into the hospitality industry, his favourite tech stack and the changes in his company moving forward.

We delved into Chris's background in hospitality, where he shared stories from his time working at various establishments, including Hard Rock Cafe and Carluccio's. He highlighted the importance of community within the industry and the need for effective tech operations and marketing.

The conversation then shifted towards the concept of Tech on Toast, Chris's company, and its various verticals. He discussed the community aspect, the marketplace, and the new additions of people and growth sectors. Chris emphasized the significance of integration and accountability in the tech stack, especially in the hospitality industry.

We explored the importance of customer journey in selecting a tech stack for a new hospitality venture, focusing on the key components like POS, CRM, and Wi-Fi. Chris shared insights on the need for a seamless customer experience, highlighting the impact of poor Wi-Fi connectivity on customer satisfaction.

Overall, the episode provided valuable insights into the intersection of hospitality and technology, showcasing the importance of a well-integrated tech stack and a customer-centric approach in the industry. Chris's expertise and passion for the field shone through, making for an engaging and informative conversation.

Timestamps

00:00:16 - Introduction to the Podcast

00:03:00 - Best Burger and Restaurant Choices

00:05:18 - Discussion on Wales and Scotland

00:06:06 - Memorable Hospitality Experience

00:08:04 - Origins in Hospitality and Funny Stories

00:09:28 - Scary Audits and Insights from the Marketplace

00:12:20 - Splitting Out Tech on Toast into Different Sectors

00:25:49 - Scary Audits and Insights from the Marketplace (Continued)

00:29:51 - Expansion of Tech on Toast and New Website Launch

00:30:07 - Tech Stack for a New Hospitality Business

00:36:37 - Importance of CRM in the Tech Stack

00:39:28 - Customer Journey and Integrations in the Tech Stack

Quotes

• "I think the best people in hospitality just have that obsession, right? My God, what you do is even worse, right? Because if anything breaks your end, or even if it doesn't break your end, they think it's broken your end." - 00:25 :03-00:25:13

• "I think the biggest thing that I've always been taught is the piece that says, treat them like a three-year-old. So don't explain this is a stock control platform that can do everything and your mother, but explain it to them like a three year old." - 00:33 :59-00:34:09

• "I think the reason why I think it's doing well is it's a different type of product that's out there." - 00:34 :30-00:34:41

• "I think the biggest thing that I've always been taught is the piece that says, treat them like a three-year-old. So don't explain this is a stock control platform that can do everything and your mother, but explain it to them like a three year old." - 00:33 :59-00:34:09

• "I think the biggest thing that I've always been taught is the piece that says, treat them like a three-year-old. So don't explain this is a stock control platform that can do everything and your mother, but explain it to them like a three year old." - 00:33 :59-00:34:09

• "I think the biggest thing that I've always been taught is the piece that says, treat them like a three-year-old. So don't explain this is a stock control platform that can do everything and your mother, but explain it to them like a three year old." - 00:33 :59-00:34:09

• "I think the biggest thing that I've always been taught is the piece that says, treat them like a three-year-old. So don't explain this is a stock control platform that can do everything and your mother, but explain it to them like a three year old." - 00:33 :59-00:34:09

• "I think the biggest thing that I've always been taught is the piece that says, treat them like a three-year-old. So don't explain this is a stock control platform that can do everything and your mother, but explain it to them like a three year old." - 00:33 :59-00:34:09

• "I think the biggest thing that I've always been taught is the piece that says, treat them like a three-year-old. So don't explain this is a stock control platform that can do everything and your mother, but explain it to them like a three year old." - 00:33 :59-00:34:09

• "I think the biggest thing that I've always been taught is the piece that says, treat them like a three-year-old. So don't explain this is a stock control platform that can do everything and your mother, but explain it to them like a three year old." - 00:33 :59-00:34:09

Keywords

• Captive Conversations

• Adam

• Captive Wi-Fi

• Tech on Toast

• Chris Fletcher

• Tech stack

• Hospitality

• Marketplace

• Events

• GoPros

• Challenges

• Branding

• Prime Minister

• CRM

• EPOS

• Loyalty

• Data

• Growth

• Customer journey

• Integration

• Compliance

• Training

• Food stock

• Food safety

• Legal

• Wi-Fi

• Customer experience

• Loyalty

• Loyalty

• William Connors

• Mirror board

• Compliance

• Training

• Food stock

• Food safety

• Legal

• Budget

• Customer journey

• POS

• Shiny thing

• Budget

• Customer journey

• POS

• CRM

• Loyalty

• Wi-Fi

• Branded experience

• Customer experience