Better: One-Day Mortgages, Interest Rate Woes, and How Not to Handle a Layoff with CEO Vishal Garg
Description
In this episode, hosts Katie Perry and Austin Hankwitz interview Vishal Garg, the CEO of Better.com. The conversation delves into how Better.com is revolutionizing the mortgage industry by leveraging technology to streamline processes and reduce costs. Vishal emphasizes the company's mission to make homeownership accessible to a broader audience while focusing strongly on customer experience. The discussion also covers the challenges faced in a volatile market, their approach to regulatory compliance, and the company's future direction.
$BETR
00:00 START
02:24 Value Proposition Overview - Vishal explains how Better.com offers a more efficient mortgage process.
06:45 Innovative Tech Integration - Discussion on the technological advancements Better.com uses to improve services.
10:05 Mission and Vision for Inclusivity - Highlighting the company's goals to broaden homeownership access.
15:35 Resilience and Market Strategy - Insights into Better.com’s strategies for handling market fluctuations.
20:55 Focus on Customer Experience - Emphasizing the company's commitment to customer satisfaction.
25:14 Future Growth Plans - Vishal outlines what's next for Better.com regarding expansion and innovation.
30:45 Navigating Regulatory Challenges - Addressing how Better.com manages compliance with evolving regulations.
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