Building Success Programs: How Brittany Soinski overhauled onboarding at Loom
Update: 2023-07-10
Description
Brittany Soinski, Manager of Customer Success Programs at Loom, shares success enablement and onboarding best practices from her time at Wrike, Mural, and Loom.
Alex met Brittany while building Dock and was super impressed with her knowledge of building customer success and onboarding programs.
In her first year-plus at Loom, she has helped revamp their customer onboarding program, technical implementation process, customer-facing resource hub, live webinar program, Sales-to-CS handoff process, and much more.
In this episode, Brittany shares:
- what it’s like to work in Customer Success Enablement vs. Customer Success
- how to build a successful onboarding program; and
- how to measure onboarding success.
And stick around 'til the end to hear Brittany’s number one tip for sending better Looms.
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